• In short, we will deliver your services on payment only. • For a recurring invoice this means that the payment has to be in our accounts 5 business days before the start of the next month. • If you have not paid the full open amount at the beginning of the month, your services may be suspended and your server be brought offline. Shortly thereafter we will remove the server permanently.
I would like a copy of an invoice. / I have not received an invoice. How can I obtain one?
If you have not received an invoice please, contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
What is the best way to pay an outstanding item, order or invoice?
The fastest way is to pay is by Credit Card. This is the preferred payment method, because it enables us to receive and process your payment very quickly. In any case, always include your name as well as the invoice number if possible.
I paid, quoting my invoice number, but I do not see any payment in the Support Centre yet.
Depending on how you paid, it may take a while before your payment is visible in the SC. Payments made through a Canadian bank will usually be received and processed within 2 business days. If you paid by Credit Card, your payment will usually be processed within a few hours. For new customers, a customer number must be created before the payment can be added to the account. This takes a little longer and is usually processed within 2 business days after receipt of payment.
If your payment still does not appear in the SC after 2 business days, e-mail your payment details to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and include the invoice number to which the payment applies. We will then contact you.
I would like to pay per quarter / six months / year. How can I change this?
To change your invoicing period, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it . You can change your invoicing period to invoicing per quarter, per six months or per year. You can also receive an additional discount for advance payments per year.
Is it possible to pay advance?
Yes, your payment will be added to your account and can be deducted from your next invoice/invoices.
Can I change my payment method?
You cannot change your payment method, we must do this for you. You are responsible for ensuring that these details are correct.
Can I view my invoices online?
We do not currently accept payment online.
Important: One time fees for new orders
• The billing period for your Iboza.com services will always start at the first of the 15th of the month. • If you order a new service, this will most likely be at another day. This is why there will be a onetime fee added to your first invoice. This covers the phase between the start of your service (i.e. the day on which the server is ready to use) and the first day of the next month.
The easy way out: direct debit
• If you want to avoid any hassles and have an easy way to balance your Iboza.com invoices, we recommend a direct debit solution: Our Canadian customers can use their regular bank account; if this is not an option for you contact our office for direct debit services information.
