Please send an e-mail with your customer number to accounting@iboza.com stating what you feel is incorrect and we will contact you as soon as possible.

Depending on how you paid it may take a while before your payment is reconciled. Payments made through a Canadian bank will usually be received and processed within 2 business days. If you pay Credit Card, your payment will usually be processed within a few hours.

For new customers a customer number must be created before the payment of the order can be added to the account. This takes a little longer and is usually processed within 2 business days after receipt of payment. If you have already paid the payment in question please send an e-mail with payment details (print screen of Internet banking, copy of bank statement) to accounting@iboza.com. We will then contact you as soon as possible.

If we are unable to obtain payment from your credit card because you have insufficient funds or if your credit card is blocked for online purchases, we will send you a reminder asking you to use another form of payment for the invoice. We process automatic credit card payments around the 1st and the 15th of each month. It is important to ensure that your credit card details are up to date, as this is the only way we can charge your credit card.

Because we are dependant on the information received from bank for credit card transactions, it is possible that you have received a reminder even though you are certain that your credit card can be charged by us. In that case we will not simply suspend your services. We will always contact you to give you the opportunity to pay in another way.

Your account will only be blocked if there are outstanding invoices that have remained unpaid following a reminder and a suspension notice.

We can reactivate your account once you have paid all outstanding invoices. However, if you fail to respond to the suspension notice and pay your outstanding invoices, we will pass on the claim to our debt-collection agency. All additional charges associated with this will be for your account.

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• In short, we will deliver your services on payment only.
• For a recurring invoice this means that the payment has to be in our accounts 5 business days before the start of the next month.
• If you have not paid the full open amount at the beginning of the month, your services may be suspended and your server be brought offline. Shortly thereafter we will remove the server permanently.

If you have not received an invoice please, contact accounting@iboza.com.

The fastest way is to pay is by Credit Card. This is the preferred payment method, because it enables us to receive and process your payment very quickly. In any case, always include your name as well as the invoice number if possible.

Depending on how you paid, it may take a while before your payment is visible in the SC. Payments made through a Canadian bank will usually be received and processed within 2 business days. If you paid by Credit Card, your payment will usually be processed within a few hours. For new customers, a customer number must be created before the payment can be added to the account. This takes a little longer and is usually processed within 2 business days after receipt of payment. 

If your payment still does not appear in the SC after 2 business days, e-mail your payment details to accounting@iboza.com and include the invoice number to which the payment applies. We will then contact you.

To change your invoicing period, please contact accounting@iboza.com. You can change your invoicing period to invoicing per quarter, per six months or per year. You can also receive an additional discount for advance payments per year.

Yes, your payment will be added to your account and can be deducted from your next invoice/invoices.

You cannot change your payment method, we must do this for you.  You are responsible for ensuring that these details are correct.

We do not currently accept payment online.

• The billing period for your Iboza.com services will always start at the first of the 15th of the month.
• If you order a new service, this will most likely be at another day. This is why there will be a onetime fee added to your first invoice. This covers the phase between the start of your service (i.e. the day on which the server is ready to use) and the first day of the next month.

• If you want to avoid any hassles and have an easy way to balance your Iboza.com invoices, we recommend a direct debit solution: Our Canadian customers can use their regular bank account; if this is not an option for you contact our office for direct debit services information.

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For cancellations, please contact the office.

Your cancellation is not finalized until you have received a confirmation from us. Always take into account the duration of your contract and the applicable notice period. If you want your cancellation to take effect on a particular date, indicate this clearly. In this case, double-check to make sure that your requested termination date is included in our confirmation.

If you have made special arrangements concerning your cancellation / contract takeover, always include the ticket number from your e-mail correspondence relating to this arrangement on your cancellation form, as well as the name of the employee with who you made the arrangement.

Do you have a copy of your cancellation /  contract takeover form or the fax transmission report? If so, send it to us again. If not, please contact our office.

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If you send an e-mail to support@iboza.comrequesting new login details, we will send them to you as soon as possible. PLEASE NOTE! We can only send you new login details if your email address has been verified in our system.

You probably haven’t entered your login details correctly. If you send an e-mail to support@iboza.comrequesting new login details, we will send them to you as soon as possible. PLEASE NOTE! We can only send you new login details if your email address has been verified in our system.

In principle, we only send our invoices and reminders by e-mail. This saves time, envelopes and stamps, and also contributes to a cleaner environment. If you wish to receive your invoice by post, you can indicate this via the SC. In that case we will print exactly the same PDF on a color printer and send it to you by post. Consequently, you will have your invoice a few days earlier if you print it yourself.

Technical questions should be sent to support@iboza.com, and administrative questions to accounting@iboza.net.

If you sent your original question to accounting@iboza.net, you will have received an e-mail with a ticket number from us. Your question and the response are registered under this number in our system. By including the number in the subject of the new e-mail, your question will automatically be added to the previous correspondence.

We will do our best to ensure that your question is handled as soon as possible. Usually we can do this within a few business days, but depending on your question and how busy we are, it may take a little longer to answer your question. There is no point in submitting your question or request several times on the same day. On the contrary, this puts an unnecessary burden on our e-mail system and leads to longer waiting times.

We always need your customer number in order to answer your questions by telephone properly. So please make sure you have your customer number handy when you call us.

We can only answer your questions if they are sent from an e-mail address registered with our Support Centre (SC). To ensure that your e-mail is processed correctly, always include your customer number or order number.

It is your responsibility to keep your details in the SC up to date. To change details that you are unable to access yourself, please send an e-mail to accounting@iboza.net.

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