What is the contract term for your shared hosting plans?
The standard contract period is twelve months. If desired, contracts with a longer period can be concluded.
What happens if I exceed my data transfer limit?
If you exceed your limit, you will receive an e-mail with upgrade instructions. You can check your bandwidth usage with Plesk.
I received a message that my plan has been activated, but my website still is not active yet. What is wrong?
If you are still unable to access your website after 48 hours, check whether your website refers to the right DNS server. If the problem persists, this is probably because your internet provider’s DNS servers have not been updated yet.
How long does it take to activate a web hosting plan?
Once we have received your payment, your account will usually be activated within 24-48 hours. It may take slightly longer for orders placed just before or during the weekend.
Which control panel is offered with our web hosting plans?
All sites are offered with the Plesk control panel.
Do you make backups?
Yes, we make backups on a daily basis
Do you support webmail?
Yes, we support webmail.
*Important notice to customers who registered before September 2008 can locate their login screen at webmail.yourdomain.com
I have more than one domain. Can I host them with a single hosting plan?
You can host your website under one domain, and you can link multiple aliases to this website.
Can I upgrade the disk space or the amount of data transfer?
If you need more disk space or data transfer, you can upgrade to the next web hosting plan. If you already have a Gold package, you can send an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more information regarding upgrade pricing.
Can I upgrade to a dedicated server at a later date?
Certainly. You can upgrade any hosting plan to a dedicated server. In that case we will only charge you the difference between your shared web hosting plan and the new dedicated server, plus set up.
Can I use my existing domain name for a web hosting plan?
Yes, you can use your existing domain name for any of our web hosting packages. If you order online, select ‘I will use my existing domain name’ in the order screen, and enter your existing domain name. Back to top
